Overview
These Terms and Conditions, together with ComfortSteps’ Privacy Policy, set out the terms and conditions upon which ComfortSteps grants you the right to access and use the website www.comfortsteps.ca (the “Website”). Please note that Website owners reserve the right to update or modify these terms and conditions at any time without prior notice.
BY USING OR ACCESSING THE WEBSITE, YOU AGREE TO ALL THE TERMS AND CONDITIONS STATED HEREIN. IF, AT ANY TIME, YOU DO NOT OR CANNOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MUST STOP ACCESSING THE WEBSITE.
Use of the Website
The use of our Website and the products available for purchase on our Website are intended for adults only. If you use our Website to purchase products, you represent and warrant that you are of legal age to enter into any purchase agreement through our Website and be bound by its terms. If you are under the legal age in the jurisdiction in which you reside, you may not purchase products yourself using our Website. ComfortSteps does not knowingly collect information from individuals who are not of legal age in their jurisdiction (for more information, see our Privacy Policy.
If you choose to use our Website to purchase products, you will be required to provide certain contact, payment and shipping information. You herby agree and warrant to ComfortSteps that you are responsible for all such information and that all such information will be accurate and complete.
Your use of the Website further constitutes your agreement not to do (or help others to do) the following:
- Purchase products for commercial use, resale or other, non-personal use;
- Access or tamper with non-public areas of the Site;
- Disable, hack, work around or otherwise attempt to override or vulnerability-test any security measures associated with our Website;
- Use our Website in any manner not expressly permitted by these Terms and Conditions;
- Infringe Comfortsteps’ or third party intellectual property rights when using or accessing the Website; or
- Engage in any deceptive, misleading or fraudulent transactions or other behaviour on our Website.
It is your responsibility to verify and obey all applicable local, provincial, federal and international laws, including minimum age requirements in regards to the purchase, possession, and use of any item obtained from our Website.
Proprietary Rights
All rights, titles, and interests in and to the Website (including without limitation, all texts, slogans, graphics, logos, icons, images, code, audio and video clips, downloads, data compilations, and the organization and presentation of same), are and will remain the exclusive property of ComfortSteps. All such rights are expressly reserved. The Website is protected by copyright, trade name, and other domestic and foreign laws concerning intellectual property. Except as expressly permitted, you may not reproduce, modify or create derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, transmit or otherwise use or commercially exploit the materials on the Website. “ComfortSteps,” “www.comfortsteps.ca,” and certain other names, words, logos, slogans, and images used on this Website are the property of and are subject to rights held by Website owners. Any trademarks, trade names, service marks, slogans and logos (collectively, the “Trademarks”) displayed on this Website, including but not limited to Comfortsteps, Stairmats, and COMFORTSTEPS, are registered and/or unregistered marks and trade names of the respective Website owners. Nothing contained herein or on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Website without the express written consent of the Website owners. Any unauthorized use of the Trademarks and any use of the content of this Website is strictly prohibited. Certain other trade names, words, logos, slogans and images listed on this Website are the property of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the owner of the property and is strictly prohibited.
None of the materials on the www.comfortsteps.ca site may be used by any parties other than Website owners for any type of marketing or any commercial activities. Materials obtained through this Website belong to the respective owners of such materials and are protected by national and international intellectual property laws, conventions, and treaties and may not be used under any circumstances. The respective owners may take appropriate legal action if there is any infringement of these intellectual property rights.
Third Party Links
Hyperlinks to third-party websites, including, but not limited to, payment processing service providers, are provided for your convenience only, and the inclusion of any link does not imply the endorsement of any such link by ComfortSteps. ComfortSteps does not control these linked websites, has no control over the content of any linked websites, and is not responsible for any information, data, products or services on or available through such websites or for your use of such websites. You agree that such links to third-party websites or resources may be subject to different terms and conditions and privacy practices.
Limitation of Liability
The Website owners and its directors, officers, employees, agents, representatives, successors, and assigns shall not be liable for any damages whatsoever arising out of or relating to your access to or use of this Website or any other website linked to this Website, whether or not such damages might be foreseeable and even if Website owners are informed of their possibility, including without limitations liability for direct, indirect, compensatory, special, moral, punitive, incidental or consequential damages (including lost profits, lost savings, business interruption or loss of data). In no event shall Website owners be liable for any direct, indirect, compensatory, special, moral, punitive, incidental or consequential damages, loss of or damage to property, or any claims whatsoever with respect to the service, the materials, the Website, and the products, regardless of the legal theory on which the claim is based.
Comfortsteps and Website owners assume no responsibility, and shall not be liable for, any damages to health, or property, or viruses that may infect your computer equipment or other property as a result of your use of the Website, products, or your downloading of any materials from the Website.
Your sole and exclusive remedy for any problems associated with your use of the Website shall be for you to discontinue using the Website.
Indemnification
You agree to defend, indemnify, and hold harmless ComfortSteps, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and other professional or expert fees arising out of or in any way connected with : (i) your access to or use of the Website; (ii) your violation of these Terms and Conditions; (iii) your violation of any rights of another party, including any users; (iv) your violation of any applicable law, regulation, rule, norm, or standard; (v) any claim or damage from a third party that relates to any of your use of the Website or any information you obtain through the Website; or (vi) any alleged infringement of any third party intellectual property right related to the Website.
Information Accuracy
All reasonable efforts are used to ensure that this website is current, up-to-date and contains no errors or inaccuracies, however, some errors and inaccuracies are possible and may not be completely excluded. Certain descriptions and measures are approximate and are for convenience purposes only. Reasonable efforts have been made to accurately display the characteristics and features including colour and size. However, the colour may differ from one computer system to the other and we cannot guarantee the colour will be displayed accurately on your computer system.
Without limiting the foregoing, all materials, photographs, descriptions, and products on the Website are provided “AS IS” without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular use, and/or non-infringement.
ComfortSteps reserves the right to: correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; reject, correct, cancel or terminate any order, including accepted orders for any reason and limit quantities available for sale or sold.
Product Availability
We cannot guarantee that products and services advertised on our Website will be available when ordered or thereafter. If we cannot deliver any of the products ordered because they are out of stock or no longer available, you will be advised by email or by phone. ComfortSteps is not liable for any inconvenience and/or damages attributed to any unavailability of any and all products and/or services.
Comfortsteps endeavors to provide up-to-date and accurate information on our Website. However, misprints, typos, inaccuracies, omissions (including incorrect specifications for products), or other errors may sometimes occur.
Orders and Pricing
All orders made on or through the Website are subject to these Terms and Conditions. The price for each product that you order is the price that appears on the Website. By placing an order, you agree to pay such price as well as all applicable additional amounts. Prices do not include shipping charges or any applicable import duties or sales taxes. ComfortSteps has the right to modify at any time the prices of the products shown on the Website, without notice. Except as otherwise indicated on the Website, all prices are shown and will be processed in Canadian dollars. The prices of the products shown on the Website may differ from those on other websites owned by ComfortSteps. If an error occurs during an online purchase, you will be contacted by a representative, either by phone or email, and if applicable, an adjustment will be made. For example, a product is no longer available, a taxation error occurred, etc.
Shipping
ComfortSteps has the right to modify at any time the shipping charges without notice. Items will be shipped as soon as possible once your order is accepted. Processing and delivery times may vary according to the shipping address and product availability, operational factors such as stock inventory (during which shipping is not conducted), and may be affected by other factors outside of the control of ComfortSteps.
As soon as the shipping company takes possession of the products, ComfortSteps relinquishes all property rights to the buyer.
Deliveries are made Monday through Friday (holidays excluded). Packages are shipped by official carriers. Delivery dates are estimated and not guaranteed. Delivery of the products is subject to the rules of the shipping company as well as the rules concerning the signature acknowledging receipt of the products. If you are absent at the time of delivery, you will be responsible for tracking and collecting the products according to the rules and procedures of the shipping company.
We currently offer shipping to street addresses and P.O. boxes within Canada and USA.
Returns and Exchanges
All sales are final. We do not accept exchanges or returns. No refund or credit will be given for returned product including shipping and handling charges, unless the incorrect order was shipped due to an error by ComfortSteps. In these cases, ComfortSteps must first be contacted to obtain instructions for return, and the item must be returned by regular mail only.
Termination
ComfortSteps reserves the right to suspend or terminate your right to use the Website, without notice. ComfortSteps also reserves the right to discontinue the Website temporarily or permanently at any time. If you breach these Terms and Conditions, ComfortSteps will have the right to terminate this agreement immediately, without notice, unless otherwise required by any applicable laws. Upon termination of this agreement, your right to use our Website shall immediately cease. All provisions of these Terms and Conditions which, by their nature, should survive termination shall survive the termination of this agreement, including, without limitation, provisions regarding ownership, intellectual property, disclaimers, indemnity, and limitations of liability.
Right to Monitor, Investigate, and Prosecute
ComfortSteps may investigate and prosecute violations of any of the above, including without limitation possible infringement of any intellectual property rights and possible security breaches, to the fullest extent of the law. ComfortSteps may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms and Conditions.
ComfortSteps may monitor your access or use of the Website for the purpose of operating the Website, to ensure your compliance with these Terms and Conditions or to comply with applicable law, order, or requirement of a court, administrative agency, or other governmental authority.
Amendments
ComfortSteps may amend these Terms and Conditions or any section of this agreement, in whole or in part, at any time. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions.
Your continued use of the Website after such changes will indicate your acceptance of such changes. Refusing an amendment entails the termination of this agreement.
General Provisions
This Agreement shall be governed by and construed by the laws of the Province of Ontario, Canada and the federal laws of Canada applicable therein. The Parties hereby irrevocably submit and attorn to the exclusive jurisdiction of the Courts of Toronto, Province of Ontario. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. These Terms and Conditions are the entire and exclusive agreement between ComfortSteps and you regarding Website, the products, and services, and this agreement supersedes and replaces any prior agreements between ComfortSteps and you regarding the Website. If a particular provision of this Agreement is held to be invalid by a court of competent jurisdiction, the provision shall be deemed severed from this agreement and shall not affect the validity of these Terms and Conditions as a whole. You may not assign or otherwise transfer this agreement or any of its rights or obligations hereunder to any third party without the prior written consent of ComfortSteps, which consent is within ComfortSteps’ sole discretion. No assignment or delegation by you shall relieve or release you from any of your obligations under this agreement. Subject to the foregoing, this agreement shall be binding upon, inure to the benefit of, and be enforceable by each of the parties and their respective successors and assignees.
Contact
If you have any concern, question, or complaint regarding these Terms and Conditions, please contact ComfortSteps at contact@somfortsteps.ca.
The current agreement’s last update was on April 12, 2025.